Unplugged Performance UK

Shipping & Returns

Order Processing:

Please allow up to five working days to process your order. Expect an email within this period to let you know your order is on the way! Don’t forget to check your junk email folder.

What countries do you ship to?

Whilst we are primarily a UK-based importer, we ship all over the world if required. All orders will be shipped out via courier service to ensure fast and reliable delivery. Shipping charges for your order will be calculated and displayed at checkout.

Can I track my package?

Absolutely. Once your order has been shipped you will receive a tracking number by e-mail. Please note that it may take a couple of hours for your tracking number to become active.

It's always a good idea to check your tracking number to verify details to avoid any delivery issues.

Do I pay local taxes to receive my order?

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. MMX is not responsible for these charges if they are applied and are your responsibility as the customer.

Return & Exchange Policy

How do I return an order?

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

Please read our Return and Refund Policy page.

Damaged Packages

In the event that your order arrives damaged in any way, please email us as soon as possible at info@unpluggedperformance-uk.com with your order number and a photo of the item’s condition and a clear description of the problem you have experienced. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution in conjunction with the courier company involved.

If you have any further questions, please don't hesitate to contact us at info@unpluggedperformance-uk.com

TESLA, TESLA MOTORS, and all related brands, marks and intellectual property including but not limited to TESLA ROADSTER, TESLA CYBERTRUCK, MODEL S, MODEL 3, MODEL X, MODEL Y, and the "TESLA," "T" logos designs are trademarks or registered trademarks of Tesla Motors, Inc. in the United States, United Kingdom and other countries. Unplugged Performance UK has no official relationship with Tesla Motors.

UNPLUGGED PERFORMANCE UK

FAQ

Got questions? Maybe these answers can help!

Why modify my Tesla?

There’s no single answer to that! Much of the world of car modification revolves around the reality that a mass-produced car, built to a competitive price, has to be a compromise in some way to all of us.

Whether you are looking for daily-driving comfort, upgraded replacement parts for a high-mileage car or looking to join the increasing number of Tesla owners enjoying the immense capabilities of their car on track days, autocross, hillclimbs and sprints, our range has something for every Tesla owner.

Many people start off by simply needing to replace failing parts on their Tesla (very typically worn out suspension arms/bushes), but can see the error in choosing factory replacement arms that are certain to fail again in future. Or worse, the false economy of choosing cheap Far-Eastern copy parts that are of unknown quantity when it comes to durability and indeed safety. But with the longevity that a Tesla drivetrain offers us, it makes more sense than ever to invest in quality replacement parts on the chassis side and take a longer-term view of ownership as the mileage increases.

Others aren’t looking for improved performance. Rather, it's our Luxury suspension offerings, or the growth in ‘overland’ upgrades that are fully capable of heading off the beaten track that are of interest. For these customers, it’s the certain knowledge that their car can be better for their needs than mass-production can ever allow.

So many of our customers simply love the performance of their Tesla – often the fastest car they’ve ever owned. But for those that have come from a performance ICE car, they can feel that the Tesla’s chassis and braking capabilities still have some room for improvement to match the straight-line go.

Whatever your reasons and motivations, jump in to the world of modifying your Tesla without any concerns, and let us help you tailor the perfect Tesla for you.

Do you install parts?

No, we don't provide a fitting service. All Unplugged Performance parts are designed and manufactured in a way that any competent professional can install our parts on your Tesla - just the same as on any ICE car.

Have you checked our Fitting Guides? They are a very helpful resource for anyone carrying out this fitting service.

Of course, if you have any more questions about fitting, please don't hesitate to Contact Us.

Do you ship overseas?

Yes, we do. Although we are predominantly UK-based, we serve customers all over Europe and sometimes beyond.

Click on the currency button in the header to see prices in €Euros.

Shipping costs will apply, and will be added at checkout. If your country doesn't have shipping calculated, please Contact Us and we'll get a competitive quote for you.

Please note: local taxes and duties may apply when you import products into your country which will be your responsibility.

A product is showing as 'None available from UK stock'. What does this mean?

We do our best to hold as much inventory here in the UK as possible. But of course, sometimes products go out of stock.

Or in the case of certain specialist parts or our wheel range, where there are multiple sizes, colours and configurations these are often manufactured to order in the USA.

So, orders that show as 'None available from UK stock' will be sourced from our team at Unplugged Performance in California. You may go ahead and place your order and we will get it ordered from USA and update you with expected delivery date.

Although you may prefer to Contact Us first, and we can give a best estimate on likely delivery time.

How long will it take to get my orders?

It depends on where you are. Orders for the UK will be processed immediately and typically take 5-7 business days to arrive.

Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

However, if a product shows as being unavailable from UK stock, we will need to source from the Unplugged Performance USA team in California. In this case we will let you know the expected delivery times as soon as possible.

Of course, if you'd like to Contact Us first, we can always confirm timing estimates before you place your order.

How can I find Fitting Instructions?

We have fitting guides for many of our most popular products.

Please check out Fitting Guides for our list of useful installation resources.

What about warranty?

We are entirely confident in our products, and offer a 12-month warranty against defects or design faults within fair use.

If your Tesla is still under manufacturers warranty, please be aware that fitting aftermarket parts may affect the Tesla terms and conditions - although only for those mechanical elements relating to the fitment of our products.