Unplugged Performance UK

Shipping & Returns

Order Processing:

Please allow up to five working days to process your order. Expect an email within this period to let you know your order is on the way! Don’t forget to check your junk email folder.

 

What countries do you ship to?

Whilst we are primarily a UK-based importer, we ship all over the world if required. All orders will be shipped out via courier service to ensure fast and reliable delivery. Shipping charges for your order will be calculated and displayed at checkout. 



Can I track my package?

Absolutely. Once your order has been shipped you will receive a tracking number by e-mail. Please note that it may take a couple of hours for your tracking number to become active. 

It's always a good idea to check your tracking number to verify details to avoid any delivery issues.



Do I pay local taxes to receive my order?

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. MMX is not responsible for these charges if they are applied and are your responsibility as the customer.

 

Return & Exchange Policy

 

How do I return an order?

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

Please read our Return and Refund Policy page.

 

Damaged Packages

In the event that your order arrives damaged in any way, please email us as soon as possible at info@unpluggedperformance-uk.com with your order number and a photo of the item’s condition and a clear description of the problem you have experienced. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution in conjunction with the courier company involved.

If you have any further questions, please don't hesitate to contact us at info@unpluggedperformance-uk.com

 

 

TESLA, TESLA MOTORS, and all related brands, marks and intellectual property including but not limited to TESLA ROADSTER, TESLA CYBERTRUCK, MODEL S, MODEL 3, MODEL X, MODEL Y, and the "TESLA," "T" logos designs are trademarks or registered trademarks of Tesla Motors, Inc. in the United States, United Kingdom and other countries. Unplugged Performance UK has no official relationship with Tesla Motors.